Adobe Express Android freezes constantly | Android 16

[c5studio.art]

From opening of a project on the app, to nearly every function, the app keeps freezing after 1-2 commands are issued. Express has a long history of issues and unnecessary changes but now it's really just plain unuable like this. Since the update, on Android16 the app will freeze and the only work around I can do is switch ot another app and go back and most of the time it will resume. This way I know it's not my OS, it's the coding of Adobe Express. This app becomes more and more unusable every few months but this is quite the stunning leap. I wish I could go back to the pre-AI slop version of this app but you forced me to this new one that is so non-userfriendly and non-intuitive. It takes 5 steps to do something that just took 1. More bugs than benefits and now I can't even use it. You aren't making it better more than adding more problems. PLEASE give us the old versions back or the abilty to switch to the old UI. I just want to get my work done on my mobile quickly and correctly. It hasn't been that way for 2025. It's BEYOND frustrating.

1. version 29.0.0
2. Android 16 (build: BP3A.250905.014)
3. Open any project and watch the fun begin. Every 2-3 functions the app freezes. Stuck loading screens,  unresponsive to inputs, frozen screen, etc.
4. We just expect it to work. it doesn't. it freezes. switching out to other apps and trying again sometimes works. Feels like a memory issue or sloppy code.

[Stacey_Forward2399]

Hi community!

Last couple of days I've had issues with the app bugging out trying to remove backgrounds, most of the time the image won't load and if it does the editor will not open. Having the same issue uploading videos.

[chaimaa.7]

Hi @Stacey_Forward2399.

Thanks for reaching out and sharing your experience. Our team recently fixed the issue affecting background removal and video uploads in Adobe Express. Please refresh your browser or update the app to the latest version and try again, it should now work as expected. If you’re still running into problems, let us know so we can take another look.

Thanks,

Chaimaa

[mahmoud_5524]

Hi @c5studio.art,

We’re very sorry you’re experiencing constant freezing in Adobe Express – that must be extremely frustrating. 😔

To help us investigate, please share whether this issue occurs with all projects or only larger ones, whether a specific action seems to trigger it, and if other apps are running in the background. I've shared the case with our engineering team, and in the meantime, you might try restarting your device, clearing the app cache, or testing with a simpler project to see if performance improves. Screenshots or a short screen recording would really help our engineers reproduce and fix the issue.

^MM

[albert_5483]

I also have the same problem as described above, I unlock the application for a moment with the POWER button, then I press POWER, it unlocks the phone and goes back to the application, but only for a moment, then it freezes again, everything happened after updating Android to version 16 - I have a Pixel 9 Pro

Please help me solve this problem or update quickly!

[Tarun Saini]

Hi @albert_5483,

We're sorry to hear about this. Please ensure that your device has enough storage space. A lack of storage space can cause apps to crash or freeze on mobile devices, as apps need a certain amount of space to function properly.

Try deleting unused apps and let us know if that helps.

Regards,

Tarun

[albert_5483]

I have 354GB of free space on my pixel 9. I'm sure, just like the guy above, that the problem is due to the update to Android 16. I have exactly the same build (build: BP3A.250905.014)

I deleted the application memory, reinstalled the application, nothing helps

[albert_5483]

I'm sending a link to a video with a screen capture of my phone, which shows the problem with the project.

It's not a complicated project; it has several graphic and text layers, each with an audio animation on entry and exit.

Please see what happens. ------> https://youtube.com/shorts/fe2plxejD6g?

The app locks up. It unlocks after pressing the POWER button and unlocking the phone, or after switching to another app, as described by the author of this post.

This is the Polish version of AE.

[Nuuja]

Hi, are all the people runnning into this issue on Android 16 beta? This is a beta software and can have bugs, Express does not support Android 16 beta at this time. We are working with Google on resolving this issue ahead of the Android 16 ship.

[Amitej S]

Hi everyone! Please refer to this community article for details Using Adobe Express on Beta platforms :warning:

Thanks!

[albert_5483]

Android 16 (build: BP3A.250905.014) this is no BETA.

[Mohammad_Nissar3575]

Hello Adobe Express Team,

I’m facing an issue while trying to create and edit an image. Each time I click on “Create Image”, a new screen opens but it just keeps buffering endlessly and doesn’t proceed further. I’ve attached a screenshot showing exactly where I’m stuck.

Could you please look into this and suggest a fix? I really enjoy using Adobe Express and would like to continue creating without interruptions.

Thank you for your su

 

pport.

[xtina123]

I am experiencing an issue with the mobile version of the program. I am unable to access my files or create new ones. This program is essential for my work, so I would greatly appreciate your assistance in resolving this matter as soon as possible.

 

[ahdholi]

The Android App for Adobe Express is very slow and not working at all for me. I have tried everything including reinstalling the app. Any help?

[ahdholi]

Same for me. Android App not working at all.

[pendyala27674665gvbc]

There seems to be some issue with Adobe express application. There's a lot of lag for the past 24 hours or so. Please rectify the issue. Its irritating, that too after paying a premium price

[stephen_8189]

Same issue. I've tried restarting device, logging out etc.

[Amitej S]

Hi @ahdholi, Please share details about the make and model of your device, the installed OS, and the Adobe Express app version. Also, please share a screen recording of the workflow with the issue. Let us know if the app crashes as you start it or during a specific workflow. We'd need more details to investigate and resolve this.

Best!

[Amitej S]

Hi @pendyala27674665gvbc, Welcome to our Adobe Express community! Thanks for posting here. This isn't the experience we want you to have. 

Can you share which platform you are working on? Is it the Mobile app (iOS/Android) or the desktop web app? If it's a mobile device, we'd like to know the details about your device's make and model, the installed OS, and the Adobe Express app version. 

Also, please share a screen recording of the workflow with the issue. Let us know if the app crashes as you start it or during a specific workflow.

We'd need more details to investigate and resolve this.

Best!

[Amitej S]

Hi @stephen_8189, @xtina123, Welcome to our Adobe Express community! Thanks for posting here. This isn't the experience we want you to have. 

We'd need more details on the issue to investigate and resolve this, can you please provide the following details: 

Device and OS version are you using (iOS/Android)? Version of the app do you currently have installed? 

Do you see any specific error messages when trying to open or create files? Have you tried switching between Wi-Fi and mobile data to see if it’s a connectivity issue?

In the meantime, you could try:

Updating the app to the latest available version. Try restarting the device or logging out and back in to refresh your session. 

Also, if you urgently need to continue work, try accessing your files on the web version of Adobe Express. 

We'd need more details to investigate and resolve this.

Best!

[mahmoud_5524]

Hi @Mohammad_Nissar3575,

We’re sorry you’re running into this issue. We saw your screenshot—please make sure Adobe Express is updated, restart the app, and clear the cache. Does this happen on all projects or only certain ones? Could you also confirm your device, OS, and app version? Sharing more details helps the team investigate.

^MM

[Fo-49]

I am having the same issue.  It has been happening for a couple of weeks.  I can not open any of my files in the app it just sits on the loading screen.  I have no issues on a computer it's only with the app.

 

[Tarun Saini]

Hi @Fo-49,

Thanks for reaching out! Could you please let us know the make and model of your device with OS version?

Regards,

Tarun

[Fo-49]

Google Pixel 8a version 16

[xtina123]

I’m using the Adobe Express app on Android. My projects take a long time to load and still don’t open. I’ve tried reinstalling the app, restarting my phone, and logging out/in, but the issue continues.

[Amitej S]

Hi @xtina123, This isn't the experience we want you to have. As we investigate this, please try working from the desktop web app, so your work doesn't get hampered.